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Accreditation Readiness
Behavior Support Services
Medication
Administration & Health Related Activity
Training and Certification
Nurse
Quality Assessment Review
PATHS
Professional Advancement through
Training and Education in Human Services
Provider Compliance Review
Medicaid Waiver Review
Quality Assurance Review
QSS Quality Service
System
Accreditation Readiness
Core Product /
Review Preparation:
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Update on Accreditation Process
Changes and Standards
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Self Review Guidance
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Findings & Problem Solving
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Staff Training: Accreditation Process
& Specific Program Areas
-
Document Organization and Preparation
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Document Review: Policy, Procedure,
Written Descriptions
-
On-Site Review Support
-
Plan of Correction Technical
Assistance
Value Added Benefits:
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Liaison (ODMRDD, ODJFS and OACBMRDD)
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Research
-
Development / Revision of Policy and
Procedure
-
Mock Review of Program Areas
-
Staff / Board Training: Accreditation
Process
-
Technical Assistance
-
Law and Rule Notification
ACCREDITATION
READINESS – COMPREHENSIVE PRODUCT
DESCRIPTION
CORE
PRODUCT/ REVIEW PREPARATION:
The MEORC Office of Quality provides
Accreditation Readiness which supports
customers in preparing for and
participating in Accreditation reviews
conducted by ODMRDD.
The following
features are part of the core and may be
purchased separately a la carte. Value
added benefits are available to any
county purchasing the core.
Update on Accreditation Process
Changes and Standards
In preparation for the review, MEORC
informs the CB Superintendent and
administration of Accreditation’s
process and procedure changes since the
last review and will inform all staff,
as needed, of the same.
MEORC reviews the requirements of
applicable rule or other requirements
for a given standard with assigned
county board staff in the program areas.
The MEORC staff person will provide
information about new rule requirements,
training key staff on the requirements
and acceptable evidence for the
Accreditation review. County Boards will
be assisted with determining whether
their county processes allow them to
meet requirements and with developing
strategies for adjustment / correction
to their processes as needed.
Self - Review Guidance
MEORC evaluates the most recent
completed Self-Review for all standards.
MEORC will provide feedback to the
County Board regarding completion of the
Self-Review to ensure accurate and
meaningful responses.
Findings / Problem Solving
MEORC indentifies compliance issues and
informs the Superintendent and
department managers of areas of possible
citation. MEORC will work with county
board staff to develop adjustments and
corrections to systems and processes in
order to ensure future compliance.
Staff Training: Accreditation
Process / Specific Program Areas
MEORC prepares County Board employees
for the Accreditation Review.
Information will be provided on an
overview of the process, reviewer areas
of expertise, interview preparation,
time lines, and current standards. Key
County Board staff will be identified
and their efforts will be supported.
Document Organization and
Preparation
MEORC advises and assists the County
Board regarding ODMRDD requests to
develop the review sample. In addition,
MEORC assists with document collection
and preparation, reviewing key document
sections before submission as needed.
MEORC collaborates with key staff to
complete the interview and observation
schedule.
Document Review: Policy,
Procedure, Written Descriptions
MEORC reviews documents requested by
ODMRDD prior to submission to the
Department including; policies,
procedures and written descriptions.
Detected problem areas are conveyed to
the County Board staff.
On-Site Review Support
MEORC provides consultation and problem
solving services at the County Board
offices during the on-site review.
Plan of Correction Technical
Assistance
Provides guidance, as requested, to
develop the Plan of Correction in
response to citations received by the
County Board.
VALUE ADDED BENEFITS:
Liaison functions
MEORC communicates on behalf of the
members with: ODMRDD, ODJFS and
OACBMRDD. MEORC staff consults ODMRDD
and ODJFS on an on-going basis regarding
the review process, rule changes,
interpretation and clarification.
Research
MEORC conducts on-going research related
to requirements and “best practices” and
then reports this information to
Accreditation participants. In addition,
staff will research answers to questions
posed by county contacts or
participating county boards.
Development / Revision of Policy
and Procedure
MEORC assists with writing and editing
policies and procedures to meet rule
requirements. Proven example policies
and procedures will be provided when
available.
Mock Review of Program Areas
MEORC conducts reviews of selected
program areas using the Accreditation
Data Collection Instrument. MEORC
provides information regarding selected
individual cases and a systems analysis
of the program area with regard to
minimum compliance.
Staff / Board Training on
Accreditation Process
MEORC
staff is available to provide training
to board members and designated staff
upon request.
Technical Assistance
Customers receive the benefits of MEORC
staff specialization and expertise as
requested.
Law and Rule Notification
MEORC staff informs appropriate
customers of rule and statute changes as
well as Department interpretations.
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Behavior Support Services
Core Product / Full Array of
Behavior Support Services for MEORC
member boards:
Value Added Benefits:
BEHAVIOR
SUPPORT SERVICES – COMPREHENSIVE PRODUCT
DESCRIPTION:
County Boards of Mental Retardation and
Developmental Disabilities provide a
vast array of services and supports from
birth to death for eligible
individuals. In the provision of those
services, behavior supports are
available to assist individuals and the
need is detailed on individualized
service plans. Individual service plans
are uniquely designed and outline the
agreed to services provided by the Board
or other contracted providers. Those
individuals assessed as requiring
behavior support services are evaluated
and a specific plan is composed in the
provision of receiving behavior
supports.
Behavior support plans may be created as
positive or aversive. The Ohio
Administrative Code details rules for
the provision of behavior support
services in county boards of MR/DD.
These rules entitled Behavior Support
Policies and Procedures can be found in
OAC 5123:2-1-2 (J). In addition, each
County Board of MR/DD has unique
policies and procedures that outline the
philosophy of the board in the provision
of behavior support services. The MEORC
vendor demonstrates the capability to
provide service in accordance with the
OAC rules and in conjunction with the
county board of MR/DD philosophy of
providing behavior supports.
The Ohio Department of Mental
Retardation and Developmental
Disabilities (ODMRDD) periodically
conducts program audits of county board
to ensure services and supports are
provided in compliance with applicable
statutes and rules. Behavior support
services are one of the focus areas of
these program audits.
This service is for providing
consultation and assistance in the
provision of behavior support services
specific to aversive behavior support
plans on an as needed basis in county
boards electing to obtain this service
from MEORC.
Member boards access this service via an
agreement with MEORC that outlines their
intent to utilize the service.
Participating boards are required to
submit payment for 20 upfront hours that
are kept in a county-specific account.
Once the agreement is executed, the
participating county is linked with the
approved behavior support vendor for
meeting the required needs in the
county. Counties may use the approved
vendor for any of the services
identified in the product description.
The level of behavior support services
is determined by the county.
Participating counties verify the
services invoiced by the vendor, MEORC
pays the vendor and MEORC is reimbursed
for the payment made for services
rendered. A small percentage is applied
to the hourly rate for the service in
order for MEORC to recover
administrative costs.
The hourly rate for service and vendor
is approved by the MEORC board and
subject to annual review.
CORE
PRODUCT / FLEXIBLE AND TIMELY RESPONSE
TO THE BEHAVIOR SUPPORT SERVICE NEEDS OF
COUNTY BOARDS:
The selected MEORC vendor is able to
provide flexible and timely response to
the behavior support service needs of
county boards to include the following:
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Collecting
behavior assessment data.
Any individual referred for services
must be assessed to determine the
least restrictive strategy to be
deployed for the purposes of
replacing the undesirable behavior
with a more appropriate one. A
standardized assessment tool will be
used to collect the assessment data.
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Writing
behavior support plans.
Produce individualized behavior
support plans based on the
assessment results. Regular reviews
of behavior support plans shall be
conducted to ensure strategies are
still appropriate. These reviews
shall be completed no less than
annually. Behavior support plans
shall focus on the least restrictive
or least intrusive approach possible
to assist the individual with
modifying their behavior. All
aversive plans must be in compliance
with administrative rules governing
behavior supports. The behavior
support plans may be implemented at
any setting including the place of
residence and/or day program (School
or adult facilities) where the
individual receives services and
supports.
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Training staff
on behavior support plans.
The selected vendor is expected to
demonstrate the ability to train
staff on the strategies outlined in
the individualized behavior support
plans.
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Overseeing
data collection and producing status
reports. The MEORC vendor
must have the ability to oversee
data collection as outlined in
behavior support plans and produce
required monthly status reports for
the county board to distribute per
requirements in the OAC.
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Annual/Quarterly Staff Physical
Intervention Training - The
MEORC vendor must have the
capability to provide annual and/or
quarterly staff training in the
MEORC county board’s methodology of
choice for physical interventions.
Potential physical intervention
training may include, but not be
limited to, Conflict and Crisis
Resolution, TAPS, MANDT or COPE. As
part of their proposal vendors shall
outline any specific physical
intervention training they currently
are licensed or authorized to
provide.
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Attending ISP
meetings. Occasionally there
may be a need to attend individual
planning meetings as requested by
the county board staff. Attendance
at these meetings would be in a
consultative capacity to provide
input to planning teams specific to
the individuals being served.
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Observation
and consultation as behavior issues
arise. At the request of the
county board the vendor shall be
available to conduct observation and
consultation services for individual
referrals. For any individual
assessed a consultative summary
shall be produced that outlines the
recommendations of the consultant,
and if appropriate, include
recommendations to the individual’s
team if a behavior support plan is
warranted. The consultation may
occur at any setting including the
place of residence and/or day
program (School or adult facilities)
where the individual receives
services and supports.
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Being
available for compliance/oversight
processes (i.e. accreditation,
etc.). The selected vendor
shall be available upon request to
represent the county board during
external program audits conducted by
ODMRDD or other entities.
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Consultation
on County Board Policies/procedures
specific to Behavior Support.
The selected vendor shall have the
ability to evaluate existing county
board policies and/or produce
standardized policies and procedures
that are in compliance with all
regulatory requirements in the
provision of behavior support
services.
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Managing
behavior support administrative
processes (i.e. involvement in
behavior support meetings).
Each county board is required by
rule to deploy oversight committees
(behavior support and/or human
rights committee) designed for the
purposes of approving and monitoring
behavior support plans in their
respective county board programs.
The vendor must demonstrate the
ability to participate in these
administrative functions at the
request of each county board.
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Meet with the
MEORC Steering Committee –
Meet periodically (initially
quarterly, every six months
thereafter) with the MEORC Steering
Committee for evaluating and making
recommendations for improvements
related to this service.
VALUE
ADDED BENEFITS:
MEORC maintains contractor
of record relationship
MEORC is the contractor of record
with the selected vendor. This
arrangement allows for increased
availability, flexibility and lower
cost to member county boards.
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Medication Administration &
Health Related Activity Training and
Certification
Core Product
/ Initial Training and Renewal:
Value Added
Benefits:
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Registration and
Verification of Participant Requirements
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Monitoring of ODMRDD Medication
Administration Database Record
-
Curriculum Materials and Supplies
Preparation
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Training Site, Nurse Trainer and
Participant Coordination
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Verification of Attendance and
Certification Attainment
-
Certificate Mailing
MEDICATION
ADMINISTRATION & HRA TRAINING AND
CERTIFICATION - COMPREHENSIVE PRODUCT
DESCRIPTION:
CORE PRODUCT / INITIAL TRAINING AND
RENEWAL:
MEORC facilitates a cooperative effort
among participating county boards and
the MEORC Registered Nurse for the
ongoing training and maintenance of MRDD
personnel (provider and county board)
certification in the administration of
medications and the performance of
health related activities, per OAC
5123:2-6-03 and 5123:2-6-06.
Medication
Administration & Health Related Activity
Initial Training and Renewal
MEORC provides initial and renewal
training for medication administration
and the performance of health related
activities. This service is provided by
a MEORC Registered Nurse trainer and a
collaborative of participating county
board nurses who utilize the ODMRDD
mandated educational and testing
procedures.
VALUE ADDED
MEMBERSHIP BENEFITS:
Registration and Verification of
Participant Requirements
MEORC receives participant applications
that verify age, HS Diploma or GED,
Abuser Registry Check, Nurse Aide
Registry Check, and Criminal Background
Check and make approval for
participation.
ODMRDD Medication
Administration Database Record
MEORC registers attendees
in the ODMRDD Medication Administration
Database prior to the class to ensure
that applicants for the 14 hour course
are not already certified and that no
registrant’s certification has been
suspended or revoked.
Curriculum
Materials and Supplies Preparation
MEORC prepares curriculum packets for
all participants and maintains supplies.
This includes production of an
instructor’s training booklet, tests and
answer sheets.
Training Close to
Home
Determines need for
training based on location and needed
certifications. Trainings are scheduled
at times and locations as determined by
assessed need.
Verification of
Attendance and Certification Attainment
MEORC receives and verifies participant
testing results and ensures
collaboratively with participating
nurses or MEORC nurse that attendees who
pass the class are issued certificates.
Certificate
Mailing
All certificates are mailed to attendees
and if applicable, to their employers,
either by MEORC or by the participating
nurse trainer.
Record Keeping
MEORC maintains participant records
related to course application,
participant outcomes and certification
requirements.
Bi-Annual Nurse
Collaborative Contact Meetings
Facilitates a bi-annual nurse
collaborative meeting for county board
nurses to provide updated information
related to rule changes, best practice,
training, and health management issues.
Improvement to the process will be based
on identified customer needs.
Participating nurses provide feed back
on services and sign up to participate
in the Training and Certification
classes as needed.
Quality Outcomes
and Statistical Analysis
MEORC provides routine updated
information and statistical analysis
related to training services to assist
county board nurses with focus areas of
medical need and information related to
MRDD personnel who are currently
certified.
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Nurse Quality Assessment Review
Core Product / Nurse Quality
Assessment Review:
Value Added
Benefits:
-
Liaison
-
Staff Specialization and Expertise
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Bi-Annual Nurse Contact Meetings
-
Quality Outcomes and Statistical
Analysis
NURSE QUALITY
ASSESSMENT REVIEW – COMPREHENSIVE
PRODUCT DESCRIPTION
CORE PRODUCT/
NURSING QUALITY ASSESSMENT REVIEWS:
MEORC provides a registered nurse to
provide quality assessment reviews at
least every 3 years for each individual
receiving administration of prescribed
medications or performance of
health-related activities by MR/DD
personnel in a format prescribed by the
department in accordance with OAC
5123:2-6-07.
Standardized
Review Process
The MEORC Registered Nurse
provides external quality assessment
reviews through a protocol established
by the Department. These reviews will be
conducted for individuals receiving
services from certified HCBS waiver and
supported living providers in settings
of community living arrangements that
include not more than four individuals,
or individuals residing in residential
facilities of five or fewer beds.
Registered Nurse
Consultation and Oversight
The MEORC Registered Nurse provides
expertise which is available to the
county board nurses as circumstances
arise with individuals who receive
services from certified HCBS waiver and
supported living providers.
Written Reports
Written reports are provided to the
county board and the provider, including
any recommended steps to improve the
functioning of the trained MR/DD
personnel and to
maintain compliance. The Registered
Nurse will maintain a copy of each
quality assessment review.
VALUE ADDED
BENEFITS:
Liaison
The Registered Nurse acts as a liaison
with the Department, representing the
MEORC customers utilizing this product.
Staff
Specialization and Expertise
The Registered Nurse specializes in the
area of MR/DD personnel certification in
administration of medications and
performance of health related
activities.
Bi-annual Nurse
Collaborative Meetings
MEORC facilitates a bi-annual nurse
collaborative meeting for county board
nurses to provide updated information
related to rule changes, best practice,
and health management issues.
Improvement to the process will be based
on identified customer needs.
Quality Outcomes
and Statistical Analysis
MEORC collects and analyzes data
regarding assessment results. This
information will be utilized to educate
the county boards and providers; and to
determine future needs for product
development.
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PATHS Professional Advancement
through Training and Education in Human
Services
Core Product / Credentialing
Program for DSP:
-
Credentialing Program for Direct
Support Professionals (DSP)
-
Certificate of Initial Proficiency
-
Certificate of Advanced Proficiency
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Specialized Certificates
-
Cutting Edge Educational Materials
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Participation in State Wide and
National Forums
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Support from State Agencies and
Organizations
Value Added Benefits:
PATHS –
COMPREHENSIVE PRODUCT DESCRIPTION:
CORE PRODUCT / CREDENTIALING
PROGRAM FOR DSP:
MEORC facilitates a cooperative effort
among County Boards, Provider Agencies,
and Direct Support Professionals. MEORC
staff serves as Regional Coordinator for
the PATHS program in the Mideast Region.
Credentialing program for Direct
Support Professionals (DSP)
PATHS offers a competency based
credentialing program that is based on
instruction and documentation of the
candidates’ skills. The PATHS
Credentialing program is an education
and training program designed for Direct
Support Professionals working with
individuals with intellectual
disabilities. Students complete an
extensive portfolio that documents their
skills. The portfolio is a collection of
examples of job-related work that is
performed by the Direct Support
Professional.
Certificate of Initial
Proficiency (CIP)
60 hours of classroom instruction,
including training in community living
skills and supports, service
facilitation, organizational
participation, community, documentation,
advocacy, and personal ethics. All
courses are taught by certified PATHS
instructors who have documented
expertise and extensive field
experience. All instructors are
certified through the Ohio Alliance of
Direct Support Professionals.
Certificate of Advanced
Proficiency (CAP)
116 hours of classroom instruction,
including additional training in
community and service networking, crisis
prevention and intervention, education
and self-development,
vocation/educational and career support
and assessment strategies.
Certificate of Specialized
Skills and Knowledge
Specialized training is offered by
certified instructors on topics such as
Front Line Supervisor, Instructing,
Skill Mentoring, etc.
Cutting-edge educational
materials
PATHS’s curriculum is based on the best
national models, such as the Community
Support Skills Standards and the
National Alliance of Direct Support
Professionals’ (NADSP) Code of Ethics.
Program quality is assured through the
coordination and oversight of a
statewide PATHS team.
Participation in state wide and
national forums
PATHS is a program of the Ohio Alliance
of Direct Support Professionals (OADSP)
and has received accreditation from
NADSP. The Ohio Alliance of Direct
Support Professionals (OADSP) is a
coalition of individuals and
organizations committed to recruiting,
training and retaining people to support
people with intellectual and other
developmental disabilities.
Support from State Agencies and
Organizations
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Agency providers
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Independent providers
-
Ohio Provider Resource Association
(OPRA)
-
Ohio Department of Job and Family
Services (ODJFS)
-
Ohio Department of Mental
Retardation and Developmental
Disabilities (ODMR/DD)
-
Ohio Developmental Disabilities
Council (ODDC)
-
National Alliance of Direct Support
Professionals (NADSP)
-
Ohio Association of County Boards of
MR/DD (OACBMRDD)
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PAR
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People First of Ohio
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County Boards of MR/DD
VALUE
ADDED BENEFITS:
Curriculum Materials and
Supplies Preparation
MEORC prepares and facilitates material
preparation for each PATHS module. MEORC
also maintains supplies and data for the
Mideast region.
Region V Specific Focus
With MEORC’s leadership, the entire 18
counties in Region V are involved,
constituting the largest PATHS region.
Trainings are scheduled at times and
locations as determined by assessed
need. Topics specific to the region and
population are targeted.
Quality Outcomes and Statistical
Analysis
MEORC works with the Regional Council to
develop routine updated information and
statistical analysis related to outcomes
based on PATHS both regionally and state
wide.
|
|
|
PATHS |
|
CIP |
………………………………….. |
$275 Tuition |
|
|
|
$100 Skill Mentor |
|
CAP |
………………………………….. |
$550 Tuition |
|
|
|
$100 Skill Mentor |
|
Supervisor Specialized
Certificate |
………………………………….. |
$250 |
|
Instructor Specialized
Certificate |
………………………………….. |
$100 (no
fee for those instructors within
regional council) |
|
Skill Mentoring Specialized
Certificate |
………………………………….. |
$125 |
Scholarships may be available through
the PATHS Regional Council.
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Provider Compliance Review
Core Product /
Provider Compliance Review:
-
Complete Provider
Compliance Reviews in Accordance with
5123:2-9-08
-
Review each Provider within a Five
Year Cycle
-
Preliminary Report
-
Plan of Compliance Assessment
-
Final Report Submitted
Value Added
Benefits:
PROVIDER
COMPLIANCE REVIEW - COMPREHENSIVE
PRODUCT DESCRIPTION
CORE PRODUCT/ PROVIDER COMPLIANCE
REVIEW:
MEORC conducts provider
compliance reviews of certified
providers for the purpose of determining
provider compliance with applicable
requirements in order to ensure the
health, safety, and welfare of the
individual in accordance with
5123:2-9-08 (OAC). Each provider will be
reviewed at least every five years or at
least once during the term of their
certification as assigned by the
department annually. Special provider
compliance reviews are conducted on
behalf of county boards when there is a
concern that results from a complaint
and/or unusual or major unusual
incidents.
VALUE ADDED
BENEFITS:
Staff Specialization and
Expertise
MEORC staff trained in ODMRDD protocol
specializes in provider compliance
reviews developing an expertise in this
designated product.
Liaison
The Quality Department serves as a
liaison with the ODMRDD Office of
Provider Standards and Review to
facilitate the incorporation of new
rules and protocols into the review
process, as well as communicate the
areas that need to be addressed in the
review process.
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Medicaid Waiver IO / Level 1 -
ADS Compliance Review
Core Product / Provider
Compliance Review:
-
Complete Medicaid Waiver Compliance
Reviews for IO and Level 1
-
Complete Review of Adult Day Service
Requirements
-
Monthly Report
-
Quarterly Aggregated Report
Value Added Benefits:
COMPREHENSIVE PRODUCT DESCRIPTION:
CORE PRODUCT / WAIVER IO / LEVEL
1 – ADS COMPLIANCE REVIEW:
MEORC conducts compliance reviews
regarding the requirements of ODMRDD and
ODJFS rule and the waiver assurances.
ADS documentation is reviewed to
determine accuracy in relationship to
the ISP.
VALUE
ADDED BENEFITS:
Staff Specialization and
Expertise
MEORC staffs are trained in LOC protocol
and ISP development and specialize in
compliance reviews developing an
expertise in this designated product.
Liaison
The Quality Department serves as a
liaison with the ODMRDD Office of
Medicaid and the Office of Standards and
Review to facilitate the incorporation
of new rules and protocols into the
review process, as well as communicate
the areas that need to be addressed in
the review process.
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Quality Assurance Review
Core Product / Quality
Assurance Review:
Value Added Benefits:
QUALITY
ASSURANCE REVIEW – COMPREHENSIVE PRODUCT
DESCRIPTION
CORE
PRODUCT / QUALITY ASSURANCE REVIEWS:
MEORC conducts quality assurance reviews
in accordance with 5123:2-12-01 (OAC) to
ensure that individuals receiving waiver
and other supported living services are
empowered to exercise choice and enhance
the quality of their lives. These
reviews will consider the quality
indicators of choices and options,
personal income, housing, community
membership, personal satisfaction,
health, and safety. They will be
completed for each individual within a 3
year cycle.
A final written summary report is
provided to the individual, the
guardian, the superintendent of the
county board or designee, the provider,
and the person responsible for
coordinating the ISP development for the
individuals.
VALUE ADDED BENEFITS:
Standardized Interview Process
Quality Assurance Specialists conduct
standardized interviews with the
individual, family members, guardian,
providers, and other interested parties
as identified by the individual. The
purpose of these interviews is to
determine the individual’s involvement
in the ISP development process, level of
satisfaction, and receipt of services
identified on the ISP. Interviews are
completed by MEORC staff assuring an
external review process.
Targeted Documentation Review
A review comparing the ISP to the
provider documentation for areas most
important for ensuring the quality of
the health, safety and welfare of the
individual is conducted.
System Results Reported
System results of the selected
indicators are reported to County Boards
from aggregated data annually across
individuals. This information may be
used to inform process improvement
efforts at the County Board and Regional
levels.
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QSS Quality Service System
Core Product /
Quality Service System:
-
Align Organizational Systems to
Improve Performance
-
Develop Core Values to Guide
Decision Making and Drive
Improvement
-
Use the Learning Cycle and other Key
Strategies to Improve Performance
-
Establish System Outcomes and
Indicators
-
Measure Results; Create Value for
Individuals and Families
Value Added Benefits:
-
Products Designed to Increase
Availability of Quantitative Data
o Integrated Service Plan (In Development)
o NCI (National Core Indicators) Quality
Assurance Systems Review
o Quality Assurance Review as Required for SL
Service Recipients
o Provider Compliance Review
o Web-Based Community Survey Tool
o Electronic ISP Packet Review Results - Waiver
Administration Only
-
Accreditation / Targeted Process
Improvement
-
Liaison (ODMRDD, ODJFS and OACBMRDD)
-
QSS Staff Research and Share Concepts
Regarding Quality
-
Members Collaborative
QUALITY SERVICE SYSTEM –
COMPREHENSIVE PRODUCT DESCRIPTION
MEORC and county board participants in
the Quality Service System Demonstration
Project are working to become high
performing agencies through the use of
The Performance Excellence Model. The
project is designed to assist county
boards with, Strategic Leadership,
Execution Excellence and Organizational
Learning.
CORE PRODUCT/QUALITY SERVICE
SYSTEM:
The System: Using an
aligned systems approach
QSS participants enhance their
organization’s ability to improve
performance in the areas most important
to their success; ensuring that
individuals and families are better off.
A Proven
Aligned Systems Approach
is used…To Achieve Results.
The following categories are aligned to
work together to accomplish the
organizations goals.
– Leadership
– Strategic Planning
– Customer Focus
– Process Management
– Workforce Focus
– Measurement, Analysis, and Knowledge
Management
The Values:
Participants learn about the QSS
core values that are used to
guide decision making and drive
improvement at MEORC.
Participants are supported to develop or
confirm values for their own
organizations for the same purpose.
The Outcomes: QSS
participants collaborate
for the purposes of benchmarking
performance and getting
better. Common desired system
outcomes are agreed upon by the
membership and measured. Strategies
attributed to high performance, are
shared among participants.
The Strategies: QSS
participants use the learning cycle
throughout the system categories and to
improve key processes to become High
Performing Organizations.
Key Strategies for Improving the
Performance of QSS Counties
– Software / Technology Exploration and
Advancement
– Quality Systems Training
• The Foundation - Core Concepts and Values
• Foundations in Strategic Planning
• The Learning Cycle / Use of Quality Tools
– Measurement, Analysis, and Knowledge
Management Training
• Increasing Data Consumer Skills
• Developing System Outcomes and Indicators
• Using Data for Process Improvement
– On-Going Facilitation, Consultation,
Tool Development
• Receive Customer-Directed Support for data
analysis, strategic planning, and key
process improvement
• On-Going Tool Refinement - Capturing
Information and Analysis
• Organizational Learning
The Results:
QSS Participants focus on results and
create value for individuals and
families (their customers) and
stakeholders. Agencies purchasing QSS
become aligned and engage in an exciting
process of continuous improvement.
VALUE ADDED BENEFITS
The Products: QSS
Participants have access to diverse,
complementary products and services that
provide access to quantitative data
about what their customers want and need
and about their organization’s
performance. As a customer of MEORC,
QSS members participate in the
development of the QSS products ensuring
that customer requirements are met.
– Integrated ISP - Integrated
Assessment, Planning, Documentation and
Monitoring
(Project In Development)
– Web-Based Community Survey
– NCI (National Core Indicator)
Surveys
– Quality Assurance Reviews
(Individual and System Results)
– Provider Compliance Reviews
Accreditation Preparation:
QSS Members receive Accreditation
Readiness services focused on targeted
process improvement.
Liaison: MEORC
communicates on behalf of the members on
an on-going basis with ODMRDD and
ODJFS.
Research on Quality:
MEORC conducts on-going research related
to quality systems and quality tools.
On-Going Facilitation:
The MEORC Quality Team supports process
improvement teams at the county board
level. Use of quality tools,
measurement, analysis, and knowledge
management is facilitated.
Members Collaborative:
QSS members collaborate for the purpose
of developing sources of comparative
data, sharing innovative practices and
developing products that allow for
flexibility and innovation at the county
board level.
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